Our Team

Meet Our Management Team

ETS is led by a team of trusted and experienced staff members who have been providing outstanding transportation services and solutions in cities across North America for over 35 years. Whether a non-profit, association, or a Fortune 1000 company, ETS’s professionals stay on top of all the details often overlooked by less experienced companies. We provide worry-free, safe, efficient and cost-effective transportation services that take you “where you want to go.”

Executive Office Staff

Eric Hotard

Eric Hotard

President & CEO

Phone: (703) 503-5100 Ext. 300

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Eric Hotard is President and CEO, with more than thirty years of experience in the transportation industry. His career started by growing his family business of Hotard Coaches in New Orleans from a four bus company into a 100 vehicle transportation and travel company. Eric was instrumental in starting the Destination Management division for Hotard Coaches and started managing shuttles on a national basis in 2002. Today, he leads a team of seasoned sales and operations staff who design and deliver solutions that address the unique needs of more than 30 events annually, and is a trusted partner of many organizations who contract with ETS on multi-year contracts. His background in the transportation and tourism industry, and his unique relationships with bus company owners across America, provide ETS with an operational advantage that directly benefits customers. Eric is active in the meeting planning and hospitality industry, is a past president of SKAL, and frequently partners with PMPI, IAEE, ASAE, AMPS, and multiple CVBs to support industry events.

Carson Hotard

Carson Hotard

Enterprise Development Manager

Phone: (703) 503.5100 Ext. 340

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Carson Hotard is responsible for the development and implementation of new company procedures, policies, and technologies to ensure sustainable, long-term success of the business enterprise. After graduating with BS and MS Degrees in Mechanical Engineering from Rensselaer Polytechnic Institute in 2016, he started his professional career in the Oil and Gas Industry as a Production Engineer. After several rewarding years of engineering and field operations experience, including the development of a patent-pending instrumentation system, he decided to change careers and apply his technical and problem-solving skills to the hospitality industry with ETS. Aspiring to follow in the footsteps of his father, Eric Hotard, Carson is learning the business and industry inside and out to ensure he can carry on the legacy that Eric has built.

Sales and Account Management

Selwa Alawi

Selwa "Sel" Alawi

Senior Account Manager

Phone: (703) 503-5100 Ext. 310

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Selwa Alawi is Global Account Manager, focusing on sales and account management. Selwa works with her clients from contract development through event execution, providing one point of contact. She brings more than 13 years of experience in the hospitality and ground transportation industries. She is actively involved in the meetings industry, serves on two committees of AMPS, and is an active member of PMPI, PCMA and IAEE. She is known to her clients as a proactive, trusted partner who delivers impeccable customer service and support.

Stefanie Milano

Stefanie Milano

Account Executive

Phone: (703) 503-5100 Ext. 380

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Stefanie joined the ETS team in 2024, bringing more than 10 years of marketing and hospitality industry experience to her role as Account Executive, focused on business development and account management for the Midwest region. Stefanie exceeded expectations in her previous sales and marketing positions with companies including Bottleneck Management and Levy Restaurants, where she used her social networking and marketing communications skills to generate leads, negotiate and close contracts, and build relationships with clients and vendors. She attributes her success to a consultative approach to sales and understanding client needs while delivering superior customer service.

suzanne guice

Suzanne Guice

Inside Sales Coordinator

Phone: (703) 503-5100 Ext. 350

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Suzanne Guice brings more than 40 years of experience in transportation services, sales, operations, event planning, catering, and convention services to her role as Inside Sales Coordinator. She worked in the hotel industry for more than 20 years, and then owned and operated an event space and was an independent meeting planner for more than 10 years. Because of her outstanding customer service skills and pro-active
attention to detail, Suzanne is often assigned to managing VIP services for city wide meetings and corporate events.  Suzanne also worked and still volunteers for local non- profits in her native Biloxi, MS, most recently as Executive Director of both a free health care clinic and Loaves & Fishes, an organization that provides meals for those in need.

Operations and Administration 

Paul Hotard

Paul Hotard

Technology and Operations Specialist

Phone: (703) 503-5100 Ext. 370

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Paul Hotard is responsible for the development of internal technology, processes, and procedures that support the growth and efficiency of ETS’ business operations. He holds a degree in Mechanical Engineering from Mississippi State University and brings more than 8 years of experience in the oil and gas industry as a Field/Application Engineer. In addition to his work supporting and improving business operations at ETS headquarters, he can also be found working behind the scenes at client meetings managing the technology applications that support ETS transportation operations.

Michelle Hotard

Michelle Hotard

Administrative Manager

Phone: (703) 503-5100 Ext. 370

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Michelle joined ETS in 2023, marking a shift in her professional life. Pausing her burgeoning career in Biotech related to cancer immunotherapies, she chose to support her husband in the growing family business as Administrative Manager. Leveraging a decade of experience with companies of all sizes, from startups to major pharmaceutical companies such as Regeneron, she brings to the table important insight into what is needed to ensure ETS is running efficiently, and poised for future success.

Project Management

Erroll Hotard

Erroll Hotard

Operations Manager

Phone: (703) 503.5100 Ext. 330

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Erroll Hotard is Operations Manager handling the development and management of bus shuttles for major conferences and events. A born and raised Louisiana Cajun, Erroll has spent his career in ground transportation. He worked for his family’s business, Hotard Coaches, in New Orleans, with the unique opportunity to learn all sides of the transportation business, from driving a bus to managing a division office. After more than 20 years working and helping to grow the company, he joined the team of ETS, working to build the division for meetings and conventions.

Bill Diebel

Bill Deibel

Senior Project Manager

Phone: (703) 503.5100 Ext. 320

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Bill Deibel is Senior Project Manager in charge of pre-planning and daily operations of events. He has been with ETS since its conception. Additionally, he provides more than 40 years in transportation experience at a grass roots level that gives him a unique view of on-street operations. His experience in driving shuttles enables him to view issues and challenges from the driver’s point of view. Bill also has spent over 15 years in management and 25 plus years in sales and advertising. His experience gives him an understanding of client needs and the expertise to develop original plans when needed. He has knowledge of cities all over North America, aiding in planning and quick responses to any planning or onsite issues.

Marvin Fisher

Marvin Fisher

Project Manager

Phone: (703) 503-5100 Ext. 360

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Marvin opened his first limousine company in 1980 in New Orleans and quickly grew to become the largest chauffeured ground transportation operator in New Orleans. London Livery Atlanta opened in 1993 and soon became known for providing the highest quality service to c-level executives of several Atlanta based Fortune 500 companies. Marvin has been engaged in transportation logistics for many special events including Republican and Democratic National Conventions, NFL Superbowls, NCAA Final Fours, Summer Olympic Games in Atlanta, and PGA Tournaments including The Masters, Ryder Cup, and the PGA Tour Championship. Marvin joined the ETS operations team in 2021.

Marketing and Sponsorship Services

lisa lanna

Lisa Lanna

Marketing and Sponsorship Services

Phone: (571) 266-1722 Ext. 600

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Lisa Lanna is General Manager of Newsday Communications, the sponsorship division of ETS, creating opportunities for association clients to generate revenue while promoting organizational and sponsor messaging. She helps clients produce and distribute video content across multiple communication channels, executes the production and installation of shuttle graphics, and provides sales support to associations for video and shuttle bus graphic advertising. As General Manager of Newsday, she manages operations, marketing and an advertising sales team. She also supports marketing and new technology development for ETS. She has more than 15 years of success in executing new product and program launches in the travel industry, and brings diverse experience in marketing, product development, and implementing technology solutions to support sales and marketing efforts. Previously, Lisa held management positions with organizations including the Global Business Travel Association; US Travel Association; Heritage Travel, a division of the National Trust for Historic Preservation; and the Smithsonian Institution.

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